The Shared Services Centre (SSC) provides high quality, cost-effective HR, Finance, Corporate and IT services letting our customers focus on their core business. As the only dedicated Australian Government shared services provider, the SSC delivers greater productivity and economies of scale to its APS customers.
Supporting the Australian Public Service
With over 10 major customers receiving complex bundled services and a diverse number receiving ad hoc and minor services, our customers know that by choosing the SSC their interests are in safe hands. The SSC provides a wide range of services including payroll, financial processing, application hosting, integrated desktop services, technology solutions and property and facilities management.
The SSC understands what our customers need. Customers don’t have to continuously explain their business and why it’s important. Our customers expect continuous improvement on performance and quality in their service provision.
Expert and Efficient Service Delivery
We form true partnerships with our customers, collaborating and combining our expertise to identify issues and develop solutions. Our service offerings can be scaled up or down, allowing customers to use what they need and no more. With its full service offering backed up by the latest technology and processes, the SSC is able to meet customers’ peak demands.
Our service delivery is underpinned by four strategic, interconnected pillars supporting our everyday operations:
- We will be a High Performing Organisation for our customers
- We will seize every opportunity to optimise our service delivery and achieve Operational Excellence
- Our focus is always on Continuous Service Improvement
- We will Commercialise our business model to meet the service expectations of our customers
How we work is as important as what we do. Adhering to the APS values with a workplace culture open to change and continuous improvement, the SSC supports our people at an individual level to do their best work.
The SSC’s full service offer is detailed in the SSC Business Services Catalogue. For more information please contact the SSC.